Online Return Policy
Returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:
• The goods have not been worn, altered, or washed and are in a saleable condition
• The goods have all original tags attached
• The goods are returned within the time frame stated below
To return an item, please contact firstname.lastname@example.org to receive a return approval (RA) number.
- Your return must be posted strictly within 7 days of the date of delivery within Australia, or 14 days for international orders (using Registered Air Mail). This includes faulty items.
- Your return must include your RA number on the parcel.
- Returns and exchanges must be posted back at the customer’s expense and are non refundable. Alterior Motif cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping.
- For exchanges, no additional postage costs will apply for your first exchange (excluding international orders).
- For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
- All footwear must include the original shoebox in its original condition without postage labels.
- For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates or hats.
- Items purchased on sale are not eligible for return, refund or exchange.
- Returns may take up to 14 days to be processed.
Alterior Motif reserves the right to refuse a return if the above criteria is not met.
If you are requesting a refund we will credit your nominated bank account via the gateway you made payment with.
Please note that refunds do not include postage cost. The item/s price will be refunded only.
Online credit notes will be issued as a coupon code. Online credit notes are strictly for online use only and are valid for one year.