Online Return Policy
Returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:
• The goods have not been worn, altered, or washed and are in a saleable condition
• The goods have all original tags attached
• The goods are returned within the time frame stated below
To return an item, please contact firstname.lastname@example.org to receive a return approval (RA) number.
- Your return must be posted strictly within 7 days of the date of delivery. This includes faulty items.
- Your return must include your RA number on the parcel.
- Returns and exchanges must be posted back at the customer’s expense and are non refundable. Alterior Motif cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping.
- For exchanges, no additional postage costs will apply for your first exchange (excluding international orders).
- For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
- All footwear must include the original shoebox in its original condition without postage labels.
- For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates or hats.
- Items purchased on sale are not eligible for return, refund or exchange.
- Returns may take up to 14 days to be processed.
Alterior Motif reserves the right to refuse a return if the above criteria is not met.
If you are requesting a refund we will credit your nominated bank account via the gateway you made payment with.
Please note that refunds do not include postage cost. The item/s price will be refunded only.
Online credit notes will be issued as a coupon code. Online credit notes are strictly for online use only and are valid for one year.
In Store Policy
Please choose carefully as we do not refund for change of mind.
Refunds are only issued for faulty items, upon inspection by the brand.
Exchange or credit note will be issued no later than 14 days of purchase.
The item must not be worn and include original tags and packaging.
Swimwear, earrings & intimates are non-returnable items due to hygiene regulations.
Proof of purchase must be presented.
All sales are final on discounted sale items.
In-store lay-by term is four weeks.
Deposits and further payments are non refundable if lay-by is cancelled or not collected within the timeframe specified.