Online Return Policy | Alterior Motif

Online Return Policy

Returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:

•  The goods have not been worn, altered, or washed and are in a saleable condition
•  The goods have all original tags attached
•  The goods are returned within the time frame stated below

To return an item, please contact onlineshop@alteriormotif.com.au to receive a return approval (RA) number.

Conditions

  • Your return must be posted strictly within 7 days of the date of delivery within Australia, or 14 days for international orders (using Registered Air Mail). This includes faulty items.
  • Your return must include your RA number on the parcel.
  • Returns and exchanges must be posted back at the customer’s expense and are non refundable. Alterior Motif cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping. 
  • For exchanges, no additional postage costs will apply for your first exchange (excluding international orders). 
  • For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
  • All footwear must include the original shoebox in its original condition without postage labels.
  • For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates or hats.
  • Items purchased on sale are not eligible for return, refund or exchange.
  • Returns may take up to 14 days to be processed.

Alterior Motif reserves the right to refuse a return if the above criteria is not met.

Refunds

If you are requesting a refund we will credit your nominated bank account via the gateway you made payment with.
Please note that refunds do not include postage cost. The item/s price will be refunded only.

Credit Notes

Online credit notes will be issued as a coupon code. Online credit notes are strictly for online use only and are valid for one year.